Introduction
Microsoft’s “One Version” strategy has made Dynamics 365 a continuously evolving platform — with monthly updates, feature waves, and integration improvements. While these changes enable agility, they also introduce constant QA demands.
Many organisations still treat testing as a project activity. In reality, for D365, testing is now a business capability that must scale, mature, and adapt just like any other enterprise function.
1️⃣ The Need for QA Maturity in D365 Programs
Enterprises running D365 across Finance, Supply Chain, and Projects manage complex, global processes. Each update or extension can ripple across multiple legal entities and integrations.
QA maturity ensures three things:
- Predictability: Clear, measurable quality baselines before every update.
- Repeatability: Automated, reusable regression assets that evolve with each release.
- Accountability: Full traceability between business scenarios, test cases, and execution results.
2️⃣ Characteristics of a Mature D365 Testing Practice
| Capability | Description |
| Functional Depth | QA resources who understand business logic — AR/AP, Cash & Bank, Projects, SCM — not just test scripts. |
| Automation Coverage | Structured frameworks (like Opkey) integrated with Azure DevOps for continuous regression execution. |
| Process Ownership | Shared responsibility between QA, business users, and IT during release validation. |
| Asset Reuse | Modular, version-controlled test assets that accelerate onboarding and reduce effort. |
| Metrics & Governance | Data-driven insights on defect trends, automation ROI, and release readiness. |
3️⃣ Building QA Maturity — Crestech’s Approach
- Assessment: Evaluate current QA readiness across people, process, and tooling.
- Framework Setup: Establish a D365-specific automation layer using Opkey, coupled with functional test libraries.
- Process Integration: Embed QA within sprints and release pipelines through Azure DevOps.
- Continuous Improvement: Use metrics from every update cycle to enhance regression scope and efficiency.
With this model, clients progressively move from reactive testing to proactive release governance.
4️⃣ The Business Impact
Organisations adopting a mature QA model achieve:
- 40 % reduction in regression cycle time
- Fewer production issues post-update
- Improved confidence during platform and feature upgrades
- Higher automation ROI through asset reuse
Conclusion
Future-proofing D365 QA isn’t about adopting a new tool — it’s about building sustainable capability.
At Crestech, we help enterprises move from ad-hoc validation to a governed, measurable, and scalable QA function. The result is not just quality software, but quality operations — release after release.
📩 Connect with our D365 testing specialists to benchmark your QA maturity and discover actionable steps to improve it.
