In September 2025, Jaguar Land Rover (JLR) faced a massive business disruption when its ERP system went down, halting production and impacting services across regions. According to BBC News, the outage left dealers unable to place orders and disrupted critical supply chain and customer processes.
The impact wasn’t just operational—it cascaded to customers, partners, and the brand’s credibility. And the root cause? A system issue that could likely have been prevented with more resilient testing and quality controls.
The Hidden Risk in ERP Systems
ERP platforms like Microsoft Dynamics 365 Finance & Operations (F&O) are at the heart of modern enterprises. They handle:
- Revenue recognition & compliance
- Supply chain orchestration
- Customer and partner transactions
- Critical reporting & analytics
A small loophole—whether in batch jobs, revenue schedules, or supply chain configurations—can ripple into multi-million-dollar consequences.
What the JLR Incident Teaches Us
The JLR case is a textbook reminder that ERP testing is not about bug-hunting; it’s about business risk management. Without robust QA practices, organizations expose themselves to:
- Service halts that paralyze operations
- Financial misstatements that draw regulatory scrutiny
- Brand damage that takes years to repair
- How QA Protects Business Outcomes
At Crestech, we specialize in QA for Dynamics 365 F&O, ensuring that ERP deployments and upgrades withstand real-world stress. Our approach combines:
- Risk-based testing → Prioritizing compliance, revenue, and supply chain flows
- Scenario simulation → Stress-testing business exceptions, failovers, and batch jobs
- Domain alignment → Embedding finance, supply chain, and regulatory SMEs into the QA cycle
- Automation & monitoring → Continuous validation of critical ERP modules
The result? ERP systems that are resilient, compliant, and trustworthy.
Final Word
The JLR outage shows us that quality isn’t optional—it’s existential. In an interconnected world, ERP downtime doesn’t just stop transactions; it stalls the business ecosystem around it.
With the right QA strategy, these risks are avoidable. At Crestech, our mission is to ensure that your Microsoft Dynamics 365 journey is future-proof, resilient, and business-aligned—so your ERP never makes the headlines for the wrong reasons.
